All users of this site agree that access to and use of this site is subject to the following Terms and Conditions. By using thomasonline.co.nz (Designscape Concepts Ltd t/a Thomas On Line) or purchasing products or services from us, you accept these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this site.
You should read these Terms and Conditions in conjunction with our Privacy Policy.
Consumer Guarantees Act
Nothing in these Terms and Conditions limits your rights under the Consumer Guarantees Act 1993.
Jurisdiction
The laws of New Zealand apply to these Terms and Conditions. Any dispute arising in relation to these Terms and Conditions and your use of this site will be resolved in accordance with New Zealand law.
Changes to Terms and Conditions
We may change these Terms and Conditions at any time. Each time you use thomasonline.co.nz you are agreeing to the Terms and Conditions applicable at that time. We provide a link to these Terms & Conditions at the bottom of every page of the website.
Indemnification
You agree to indemnify, keep indemnified, defend and hold harmless Designscape Concepts Ltd t/a Thomas On Line and its subsidiaries, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors (collectively the “Indemnified Parties”) from and against any and all claims, damages, liability, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any Indemnified Party and any claims or legal proceedings which are brought or threatened arising from your use of, connection with or conduct on the website or any breach by you of these Terms and Conditions.
Prices
All prices are stated in New Zealand dollars (NZ$) and include Goods and Services Tax (GST). International purchases shipped to non NZ destinations are GST exempt. When paying by credit card the amount charged will be in New Zealand dollars, and your bank will convert the amount charged to the currency of the country the card is held in. International exchange rates fluctuate on a daily basis, but if you would like to know approximately how much you will be charged in your home currency, please refer to a currency converter of your choice or click here for the Yahoo Currency Converter.
We reserve the right to increase or introduce new prices for our products and services at any time. In the event that a Thomas On Line product is mistakenly listed at an incorrect price, Thomas On Line reserves the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Thomas On Line will issue a refund to your credit card account in the amount of the incorrect price.
Errors and updates
Stock availability is updated manually on our site at the first opportunity after the item becomes sold out. In most cases items can be restocked within two working days. In the event that we cannot restock an item we will contact you without delay to discuss an options. We reserve the right to add or remove material, and correct errors. If you find any errors on any part of the Thomas On Line site, please report them to webmaster@thomasonline.co.nz.
Viewing content
Thomasonline.co.nz is designed for optimal use on Microsoft Internet Explorer version 7 and Mozilla Firefox version 3, or better. We accept no responsibility for your inability to access thomasonline.co.nz
No liability for damage
We will use our best efforts to keep thomasonline.co.nz free from viruses and errors. However, we do not accept liability for any damage or loss caused to your computer hardware, software, Internet connections or other peripherals as a result of your use of thomasonline.co.nz
Newsletters
All Thomas On Line Club subscribers will automatically receive our "Update" newsletter. Our newsletter includes information on current specials, new arrivals and special product information. To subscribe simply selected the ‘subscribe’ option when placing your order. To unsubscribe, either reply to an email newsletter received or send an email to info@thomasonline.co.nz with “unsubscribe me” in the subject line.
Links to other sites
External links from the Thomas On Line site are provided for your information and convenience, and therefore you access them at your own risk. We do not endorse and have not necessarily verified any of the information available through any link from our site. You should refer to the individual Terms of Use on websites that we link to. Should you wish to report a problem with any link from our site, including if a link does not work, we would value your feedback.
Payment
We have various options available for making payment for your order.
By using a credit card to purchase goods you warrant that:
- you are the legally named person on the card and the details which you have provided on the order are correct and valid.
- you are in the possession of your card at the time of ordering and you have not misplaced the card, nor has the card been stolen or cancelled.
- you have sufficient funds on the card quoted in order to complete the purchase.
- the order you are placing is a bona-fide order which you have every intention of completing.
If you choose to order online, you will be sent an automatically generated email to notify that we have received your order. This notice does not guarantee that the order is confirmed or approved.
Delivery Information
Some products including special order items or custom products may have delayed delivery times. If your order is required for a special event, or to ensure the best possible fulfilment on your order, we recommend that you call or email us to reserve the products you require. Our Customer Service Representatives are available to discuss payment options with you and they will advise on delivery timeframes.
At our discretion, we may choose not to deliver to a Post Office box or any address which we deem to be suspicious. If goods are being shipped to a person or address that is not the same as the cardholder and credit card billing address, we may contact you for security purposes.
Orders are processed daily up until 1pm and will be despatched within 2 business days of being received, unless your order is a special order item in which case this will be discussed with you via phone or email prior to processing. New Zealand orders should take 2-5 days to be couriered to you providing stock is available at the time of ordering, internationally the delivery time frame is between 10 and 21 working days depending on destination. We will inform you immediately of any delays. Within New Zealand, the entire time between your payment being received and your order being delivered should take no longer than 7 days. If you have left a birthday or gift purchase to the last minute and would like your order to be prioritised, please note this in the special instructions field so we can escalate the processing of your order and despatch via an urgent shipping method. Please note that urgent shipping or oversize items may incur additional costs, which you will be notified of prior to despatch. Please refer to our Shipping Page for further details.
Thomas On Line orders are always despatched using reputable delivery companies and couriers with strict delivery policies and schedules, and customers will be advised when orders are despatched and wherever possible tracking information provided. It is very rare for things to go missing, however if you are concerned that this may have happened, simply send us an email with your order number and we will immediately follow up with the delivery company involved.
Should you feel that your goods do not arrive in good condition, don’t hesitate to let us know, we do not sell products with damaged packaging without first advising you of this, so if your items arrive in damaged packaging we need to know about this. When signing for packages please check the small print as to what you are signing, some courier tickets have in small print “received in good order and condition”, which when signed would void any later claim for damage. In these circumstances, either ask the courier to wait while you open and inspect the goods or simply write ‘subject to inspection’. It is important that goods are opened and inspected promptly after delivery, as most courier companies have tight limitations on claims after delivery.
If your order requires your signature on delivery, you must be available to receive your order in person when it arrives. If your unavailability leads to the deliverable goods being returned to us, then all shipment costs will be payable by you. We are not responsible for loss or damage to goods that are delivered to an address which has been supplied incorrectly.
Returns and Refunds
Please choose carefully as we are not obliged to accept returns or exchanges on products purchased through our website other than for faulty goods. Returns or exchanges on non faulty goods will be at our discretion. Exchanges for another size or colour will be accepted where available by prior arrangement. Exchanges or returns where you have simply changed your mind or the goods are not suitable will be accepted if the goods are in unused condition and in original packaging, however at our discretion this may incur a 15% restocking fee.
For broken or damaged goods, please phone or email us and whenever possible, we will repair or replace any damaged or faulty goods, providing the damage is not caused through misuse. If repair or replacement is not possible, a full refund will be issued for the value of the damaged or faulty goods.
In any event, all returns, whatever the reason, must be by prior arrangement. Please contact us and you will be issued with a Return Authorisation reference which must be included with your return.
To return products to us
please post your parcel to:
Thomas On Line
PO Box 10081
Te Mai, Whangarei, Northland 0143
Or courier to:
Thomas On Line
25 Kea Place
Whangarei, Northland 0110
Unfortunately, your postage charges on returns are not refundable.
International Customers
International Customers, please be aware that any customs charges or conditions applicable in your state/ locality/ or country are your responsibility. Any customs duties, sales taxes and other regulatory charges are payable by the purchaser. Please be aware that any registration claims regarding any Thomas On Line products are only valid in New Zealand.
Website Security
Online security is paramount at Thomas On Line and we understand just how important it is to you too. This is why we have made your security our primary concern. We do not receive, store or process your credit card billing details. All credit card transactions are seamlessly handled entirely by third party Digital Payment Solutions (DPS) Payment Express, the Visa accredited and bank approved secure internet payment gateway.
Product Descriptions
We have done our best to give accurate product descriptions and photos. Occasionally packaging or products are changed by the manufacturer. We will update our information as we become aware of this. The suitable age limits listed on this website are a suggestion only; your child may be ready for a toy or game earlier or later than the suggested age. We have used the recommended ages provided by the product manufacturers.
PRIVACY POLICY
Thomas On Line is committed to protecting the privacy of our customers. By using our site, you consent to our privacy policy.
Your privacy is very important to Thomas On Line. With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.
Thomas On Line uses a secure credit card system supplied and hosted by Digital Payment Solutions (DPS) for processing credit cards. All online credit card payments are processed by DPS. Thomas On Line does not have access to, or store your credit card number when you make an online purchase.
The other personal information you may submit when placing your order is treated as confidential. Your details are used solely for the purpose of fulfilling your orders. Please note that we may maintain some information about an individual sales transaction in order to service that transaction and for record keeping as required by our bank.
We employ the use of Cookies on our site. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your browsing experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except for our website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, to enforce our site policies, or protect ours or others' rights, property, or safety.
