Direct Credit
Payment via direct credit (Telephone Banking, Internet Banking or Bank Deposit) into our bank account (Designscape Concepts Limited T/A Thomas On Line) is always welcome, however you will need to ensure that you use your online Order ID (generated after checkout) as a deposit reference so we know who the payment is from and what it is for.

Paypal
The Paypal payment service is available to many countries in the world, including New Zealand. If you choose this payment method you will recieve a confirmation email after checkout, containing the registered Paypal email address to use for making payment. If you are purchasing goods to be shipped to outside New Zealand, please wait for us to send you a quote and / or a Paypal invoice. You will need to ensure that you use your online order ID (generated after checkout) as a deposit reference so we know who the payment is from and what it is for.

Cheque
We can accept cheques by prior arrangement only and special conditions may apply.

Gift Vouchers
Gift Vouchers purchased through the Thomas On Line website are redeemable against goods and shipping costs. If the value of your purchases are the same or less than the value of the vouchers being redeemed, simply choose the Cheque / Voucher payment option and post your vouchers to the address provided. If the value of your purchases exceeds the value of the vouchers being redeemed, you may either pay for the goods in full using your credit card then have the value of the vouchers refunded when they are received by us, or you may pay the difference by Direct Credit or Cheque. PLEASE NOTE: Vouchers which are given away free of charge as part of a Thomas On Line giveaway or prize promotion cannot be used in conjunction with any other offer including but not limited to $1 Rewards or Free Shipping offers.

Layby
Layby can be very a convenient 'peace of mind' alternative to paying all at once.
Our layby terms are as follows:

• By prior arrangement only
• Minimum value $50 (can be for more than one item)
• Minimum 20% first payment / deposit
• Regular scheduled payments by automatic payment (weekly, fortnightly or monthly)
• Must be fully paid within 3 months and prior to 20th March each financial year
• A $25 cancellation fee applies to cancelled laybys for administration and storage costs.
• Laybys are not available on sale items or $1 Deals.

$1 Shipping Deals
In order to maintain the low pricing we are known for, we do not build the cost of shipping into our prices. While we do not offer free shipping as some other online retailers do, we have some excellent $1 shipping deals among our $1 Deal categories. For example customers in the upper North Island need only spend $100 to qualify for $1 delivery. If your delivery address is designated RD (Rural Delivery) and your parcel has to go via courier, you can either spend an additional $50 so you can add a Rural Delivery Ticket component from the $1 Deal categories, or just pay an extra $4. If your order can be sent via NZ Post there is no additional RD component to pay. For our regular shipping & handling tariffs please refer to the Pricing Guide further down this page.

Please be advised that orders are placed in a priority queue and are processed in the order in which they are received. If your order is required urgently for a birthday or special occasion please note this in the additional instructions field on checkout and we will advise if this can be arranged. Stock availability is updated manually on our site at the first opportunity after the item becomes sold out. In most cases items can be restocked within two working days. In the event that we cannot restock an item we will contact you without delay to discuss an options.

Gift Wrap with Greeting Card
We are pleased to offer a gift wrapping service, and can send directly to the gift recipient. This is a great idea if you have left getting a gift to the last minute, or if you are overseas and want to buy for a friend or relative here in New Zealand, but want to save on shipping charges. We ship to most countries in the world that are on a normal postal or courier delivery route.

We can include a free card handwritten with your message (or you can purchase a card of your choice for us to complete on your behalf). Simply add the gift wrap option of your choice from our Specials Category to your shopping cart, and type your message in the 'Special Delivery Instructions' field at checkout (or email it to us quoting your order number).

Purchasing a gift for a serious Thomas fan? We can offer special Thomas the Tank Engine licensed gift wrapping and include a Thomas On Line gift card handwritten with your message (or you can purchase a card of your choice for us to complete on your behalf). Simply add the Thomas Licensed Gift Wrapping item to your shopping cart, and type your message in the 'Special Delivery Instructions' field at checkout (or email it to us quoting your order number). If you purchase more than one item for the same gift recipient, we will package together as one gift wrapped parcel. If however, you require more than one Thomas gift wrapped parcel simply purchase more gift wrap services.

There are a very few oversized items which cannot be gift wrapped, including for example, play tables, large furniture items and anything marked as 'Oversize Item' in the item description.

Where is it going to?
Within New Zealand your purchases will be shipped either by courier or NZ Post depending on your location and the weight/dimensions of the packages. We will always endeavour to find the best solution among the available shipping options, both in terms of keeping your costs down and providing a quality service. If no-one will be available to sign for the package at the given delivery address please note this in the special instructions field so we know to use NZ Post or a non signature required service. It is also important that RD is specified where the delivery address is on rural delivery. Failure to note this may result in unnecessary delays if we choose an inappropriate delivery method, and parcels may even be returned to us if sent by courier with no rural delivery ticket attached. If you are sending a gift to another address, please be sure to advise the recipient to expect it so that if it does not arrive in a timely manner we are able to follow up on this. Couriers offer a limited window of opportunity for claims to be made and so it is important that we are notified within 14 days of the date of ordering if goods have not arrived. If despatch of your order is delayed for any reason you will be notified.

Pricing Guide
Where delivery is to within the North Island of New Zealand: *NZ$6.00 - $10.00 (per order)
Where delivery is to within the South Island of New Zealand: *NZ$6.00 - $18.50 (per order)

*excludes oversize items and orders where urgent / overnight shipping is specifically requested.

Smaller parcels will attract the lower rate. The rate for a larger, bulkier parcels may tend toward the higher end. When purchasing online you will be given an option to request a shipping quote before your order is processed or your credit card is charged.

Please note a packaging and handling fee may apply to cover costs, particularly for international orders which are more time consuming and costly to process.

International
For NZ Post shipping prices in all Other Countries click here.